How to Read and Download Your Invoices

Where to find your invoices

Navigate to Billing → Invoices. All past invoices are listed in reverse chronological order. Click any invoice to view or download it as a PDF.

Invoice structure

Each invoice line item corresponds to one billable dimension:

• One line per connected platform (platform name and monthly fee)
• One line per platform's record storage (record count used for billing, calculated fee)
• One line for AI token consumption (total tokens, calculated fee)
• One line per connected SQL database (if any)

The total is the sum of all line items.

Updating your payment method

Navigate to Billing → Payment Method. Click Update. Enter your new card details. The new card is charged on the next billing cycle.

If a payment fails

ThatApp will retry the charge automatically for 3 days. You will receive an email notification. If the charge fails after 3 retries:

• Your account remains active for 7 additional days
• You will receive daily email reminders
• On day 7, if no payment is received, new syncs are paused (your existing lake data is retained and accessible)
• AVA will notify you of any payment issue when you log in

To resolve a failed payment: navigate to Billing → Payment Method, update your card, and click Pay Now to immediately retry the failed invoice.

Requesting a refund

ThatApp bills for usage after it occurs. Refunds are evaluated case by case. Contact support at [email protected] with your invoice number and the reason for the refund request.

Related: How Billing Works · How to Read Your Current Usage

APPENDIX: Article Index for Build Script

Below is the complete article list with slugs, categories, and color tokens. Use this to generate the 58 HTML output files.

CSS Variable Reference (for build script)

const COLOR_TOKENS = {
  amber:   { hex: '#F5A623', text: 'amber'   },
  teal:    { hex: '#00C4A7', text: 'teal'    },
  cyan:    { hex: '#06B6D4', text: 'cyan'    },
  indigo:  { hex: '#818CF8', text: 'indigo'  },
  violet:  { hex: '#C084FC', text: 'violet'  },
  orange:  { hex: '#FB923C', text: 'orange'  },
  emerald: { hex: '#10B981', text: 'emerald' },
};

const CATEGORY_COLORS = {
  'getting-started': 'amber',
  'ava-ai':          'amber',
  'sync':            'teal',
  'automations':     'cyan',
  'print':           'violet',
  'relay':           'orange',
  'billing':         'emerald',
};

Content specification complete. 58 articles across 7 categories. All content reflects current platform: AVA chat interface, 173 tools, $30/1M tokens, $30/1M records, $30/platform, $10/SQL DB, 181 integrations, $0/seat. Generated April 15, 2026.