The data lake is the foundation of ThatApp. Every other feature — AVA, IRIS, automations, Print — is built on top of it.
What gets copied
When you connect a platform, ThatApp reads:
- Every record, in every app or workspace
- Every field value on every record
- Every file attachment
- Every comment
- Every relationship between records
- The complete revision history of every record
This happens at the moment of connection (the initial sync) and continuously afterward (the live sync).
How live sync works
ThatApp receives a webhook notification from the connected platform the moment a change occurs. The change is applied to your lake within seconds. For platforms that do not support webhooks, ThatApp polls every few minutes.
You do not manage sync. It runs automatically. You can view the sync status of any connected platform from AVA: "What is the sync status of Podio?"
What the lake holds
Your lake is a MongoDB collection private to your organization. It is not shared with any other ThatApp customer. It is encrypted at rest and in transit. ThatApp employees do not have access to your data without your explicit permission (for support purposes).
What happens if I disconnect a platform
If you disconnect a platform, ThatApp stops receiving new changes. Your existing lake data for that platform is retained — it does not disappear. You can still query it, restore from it, and export it. If you reconnect the same platform later, the lake is brought current from the point of reconnection.
What happens if I cancel ThatApp
Your lake data is yours. Upon cancellation, ThatApp will provide a full export of your lake in JSON format. You have 30 days after cancellation to request and download the export.
Related: Understanding Backup Behavior · How to Browse Your Complete Platform History