Auto-replies send an automatic email response when RELAY receives an email matching a rule.
Creating an auto-reply
Tell AVA:
"When RELAY receives an email at [email protected], send an auto-reply confirming we received it."
AVA will ask for the auto-reply content. Write it in plain language and AVA will format it.
Using variables in auto-replies
Auto-reply content can include variables from the inbound email and from the Podio item that was created:
{{sender.name}}— the sender's name{{email.subject}}— the original subject line{{podio.item.id}}— the ID of the Podio item that was created{{today}}— today's date
Example auto-reply using variables:
"Dear {{sender.name}},
>
Thank you for contacting us. We have created support ticket #{{podio.item.id}} for your request. Our team will respond within one business day.
>
Best regards, The Support Team"
Delay an auto-reply
To send the auto-reply after a delay (for example, to make it appear more human):
Tell AVA: "Send the auto-reply 5 minutes after receiving the email."
Limiting auto-replies
Auto-replies will not be sent to email addresses that have already received an auto-reply within the last 24 hours (to prevent loops with other auto-reply systems). This default can be modified in the rule settings.
Related: How to Create Email Routing Rules · How RELAY Works