# Troubleshooting a Document That Won't Generate

> The most common Print generation failures: blank variables, missing records, credential issues, and template configuration errors. How to diagnose each one.
> Help → Print → Troubleshooting a Document That Won't Generate

URL: https://thatapp.io/help/print/print-troubleshoot
Category: Print

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When a Print document does not generate correctly, the cause is almost always one of these four things.

**Blank variables**

*Symptom:* The document generates but variables appear blank where data should be.

*Cause:* The field is empty on the source record, or the variable path is pointing to the wrong field.

*Fix:* Open the source record in Podio (or the source platform) and verify the field has a value. If it does, check the variable path in the template — use the variable picker to re-insert the variable and verify the path is correct.

**Record not found**

*Symptom:* Generation fails with "record not found" or "data source unavailable."

*Cause:* The record you are generating from has been deleted from ThatApp's lake, or the platform connection is down.

*Fix:* Check that the record exists in ThatApp's Sync view. Check the connection status of the source platform (tell AVA: "What is the connection status of Podio?").

**Credential expired**

*Symptom:* Generation fails with an authorization error.

*Cause:* The credentials for one of the template's data sources have expired.

*Fix:* Re-authorize the affected platform. See: Managing Platform Credentials for Automations.

**Template configuration error**

*Symptom:* Generation fails with a template parsing error, or the output format is wrong (fields in the wrong place, repeating blocks not repeating).

*Fix:* Open the template and click Validate. ThatApp checks the template configuration and reports any errors. Fix each one and re-test.

**If none of these work**

Contact support at support@thatapp.io with: the template name, the record ID you were trying to generate from, and any error message you saw. Include a screenshot if possible.

**Related:** How Print Works · Variables — Pulling Data Into Your Document